Plantronics Savi WO2 User Guide ‒ Overview
Discover comprehensive guidance for your Plantronics Savi WO2 system‚ encompassing connection to desk phones‚ computers‚ and mobile devices․ Explore pairing‚ charging‚ and troubleshooting details!
What’s in the Box
Upon opening your Plantronics Savi WO2 package‚ you should find several key components ensuring a seamless setup and optimal performance․ These include the Savi WO2 base unit‚ which serves as the central hub for connectivity and charging․ You’ll also receive the WH500 wireless headset‚ designed for all-day comfort and clear audio․
Essential cables are provided: a telephone interface cable for connecting to your desk phone‚ and a USB cable for computer connectivity․ A power adapter is included to power the base station․ Finally‚ you’ll find a quick start guide to help you through the initial setup process‚ and important safety and warranty information․ Verify all items are present for a complete user experience․
System Components: Base & Headset
The Plantronics Savi WO2 system comprises two primary components: the base station and the WH500 headset․ The base‚ identified as the WO2‚ functions as a charging station‚ a connection point for your desk phone‚ and a hub for Bluetooth and USB connectivity․ It features indicator lights displaying power‚ pairing status‚ and call activity․
The WH500 headset is a lightweight‚ over-the-ear design prioritizing comfort during extended use․ It incorporates intuitive controls for call answering‚ volume adjustment‚ and muting․ The headset connects wirelessly to the base‚ offering a range of up to 350 feet․ Together‚ these components deliver a robust and versatile communication solution for professionals needing seamless connectivity across multiple devices․
Understanding the Headset Controls
The Plantronics Savi WO2 WH500 headset features easily accessible controls for managing calls and audio․ A multi-function button handles call answering and ending‚ as well as voice assistant activation․ Dedicated volume controls‚ conveniently located on the ear cup‚ allow for precise audio adjustments․
A prominent mute/unmute button‚ often visually distinct‚ provides instant control over microphone input․ These controls are designed for intuitive operation‚ even during active calls․ Understanding their placement and function is crucial for maximizing the headset’s usability․ Refer to the quick start guide for a visual diagram of control locations and their corresponding actions for optimal performance․

Setting Up Your Plantronics Savi WO2
Begin the setup process by connecting the base to your desk phone and computer‚ then install the Plantronics Hub software for full functionality․
Connecting to Your Desk Phone
To establish a connection between your Plantronics Savi WO2/WH500 headset and your desk phone‚ initiate the process by securely connecting the telephone interface cable to the designated telephone interface cable jack located on the base of the Savi WO2 unit․
Next‚ carefully disconnect the handset coil cord currently connected to your desk phone․ Subsequently‚ connect this coil cord to the corresponding port on the telephone interface cable․ This crucial step ensures proper audio routing and functionality․
Ensure all connections are firm and secure to prevent interruptions during calls․ This setup allows seamless integration of the headset with your existing desk phone system‚ providing hands-free communication capabilities․
Connecting the Telephone Interface Cable
The telephone interface cable is vital for linking your Plantronics Savi WO2 base to your desk phone․ Locate the telephone interface cable jack on the base – it’s specifically designed for this connection․ Carefully insert the cable’s connector into this jack‚ ensuring a snug and secure fit․
Next‚ identify the handset coil cord currently connected to your desk phone․ This cord transmits audio between the phone and the handset․ Disconnect this cord from the phone itself․
Finally‚ connect the disconnected handset coil cord into the appropriate port on the telephone interface cable․ A secure connection here is paramount for clear audio transmission․ Verify all connections before use to guarantee optimal performance and a reliable hands-free experience․
Connecting to a Computer via USB
To utilize your Plantronics Savi WO2 with a computer‚ a USB connection is required․ Locate the USB port on the base of the Savi WO2 system․ This port facilitates both power and data transfer between the base and your computer․
Using a standard USB cable (typically USB-A to Micro-USB‚ though check your specific model)‚ connect one end to the USB port on the base․ Connect the other end to an available USB port on your computer;
Your computer should automatically detect the Savi WO2 as a new audio device․ However‚ for full functionality‚ installing the Plantronics Hub software is highly recommended․ This software unlocks advanced features and ensures optimal performance; Ensure the cable is securely connected for uninterrupted audio․
Installing the Plantronics Hub Software
The Plantronics Hub software is essential for maximizing your Savi WO2 experience․ Download the software from the official Plantronics (now Poly) website – plantronics․com or poly․com – ensuring you select the version compatible with your computer’s operating system (Windows or macOS)․
Once downloaded‚ run the installer and follow the on-screen prompts․ The installation process is straightforward and typically requires accepting the license agreement and choosing an installation location․
After installation‚ launch the Plantronics Hub․ The software will automatically detect your connected Savi WO2 headset․ It allows for firmware updates‚ customization of audio settings‚ and management of connected devices․ Regularly check for firmware updates within the Hub to maintain optimal performance and access new features․

Pairing and Connectivity
Establish seamless connections with your devices! This section details pairing the headset to the base‚ multiple headsets‚ and Bluetooth mobile device integration․
Pairing the Headset to the Base
Initiating the pairing process is crucial for establishing a connection between your Plantronics Savi WO2 headset and its base station․ Ensure the base is powered on and within range of the headset․ Press and hold the pairing button on the base station until the indicator light begins to flash․
Next‚ power on the headset․ Typically‚ the headset will automatically enter pairing mode upon initial power-up‚ or you may need to consult the user manual for specific instructions on activating pairing mode․ Once both devices are in pairing mode‚ they should automatically detect each other and establish a connection․
A successful pairing is usually indicated by a solid indicator light on the base station and an audible confirmation tone from the headset․ If pairing fails‚ repeat the process‚ ensuring no other Bluetooth devices are interfering․ Refer to the troubleshooting section if issues persist․
Multi-Device Pairing (Up to Four Headsets)
The Plantronics Savi WO2 base station supports pairing with up to four identical headsets‚ enhancing collaborative environments․ To pair additional headsets‚ begin with the base in pairing mode – activated by holding the pairing button until the light flashes․ Power on the new headset‚ initiating its pairing sequence (consult the manual if needed)․
The base will sequentially pair with each headset presented in pairing mode․ Successful pairing is confirmed by indicator lights on both the base and the headset․ Ensure each headset is powered on and close to the base during the process․
This feature is ideal for call centers or teams requiring shared headset access․ Remember that all paired headsets share the same base and can be used interchangeably․ Refer to the troubleshooting section if pairing exceeds the four-headset limit or encounters difficulties․
Bluetooth Pairing with Mobile Devices
To connect your Plantronics Savi WO2 headset to a mobile device via Bluetooth‚ ensure the headset is powered on and in pairing mode – typically activated by pressing and holding the Bluetooth button on the headset itself․ On your smartphone or tablet‚ navigate to the Bluetooth settings menu and initiate a device search․
The Savi WO2 should appear in the list of available devices․ Select it to begin the pairing process․ You may be prompted to enter a pairing code (often “0000” if required)․ Once successfully paired‚ your mobile device will connect automatically when within range․
Bluetooth connectivity allows for seamless call transfer between your desk phone and mobile device․ Remember to prioritize the desired audio source within the Plantronics Hub software for optimal performance․ Refer to the troubleshooting section if pairing fails or the connection is unstable․

Using Your Plantronics Savi WO2
Master call control with ease! Answer‚ end calls‚ adjust volume‚ and mute/unmute your microphone efficiently using intuitive headset controls for a seamless experience․
Answering and Ending Calls
To answer an incoming call‚ simply press the call control button located on your Plantronics Savi WO2 headset․ A clear audio prompt will confirm the call has been accepted․ If you are already on a call and another call arrives‚ you’ll receive a distinct notification indicating the second call․
Ending a call is equally straightforward․ Press the same call control button once again․ The system will provide an audible cue to signify the call has been disconnected․ If you need to switch between multiple calls‚ utilize the transfer functionality – details of which are covered in a separate section of this guide․
Remember that call handling may vary slightly depending on your connected devices (desk phone‚ computer‚ or mobile)․ Always refer to the specific device’s documentation for optimal integration and functionality․
Adjusting the Volume
Controlling the volume on your Plantronics Savi WO2 is easily managed directly from the headset․ Locate the dedicated volume control buttons – typically positioned on the ear cup․ Press the ‘+’ button to increase the audio level and the ‘-’ button to decrease it․ The system provides audible feedback with each adjustment‚ allowing for precise control․
Volume levels are independent for different audio sources․ This means you can set a preferred volume for desk phone calls‚ computer audio‚ and Bluetooth-connected mobile devices․ Experiment to find the optimal settings for each scenario․ Remember to consider your surrounding environment when setting volume levels․

Plantronics Hub software also offers volume customization options‚ providing even greater control and personalization․ Explore the software interface for advanced settings․
Muting/Unmuting the Microphone
Quickly silence yourself during calls with the dedicated mute/unmute function on your Plantronics Savi WO2 headset․ Typically‚ a button on the ear cup controls this feature․ Pressing the mute button will instantly disable the microphone‚ preventing your voice from being transmitted․ An audible tone usually confirms the mute status․
Visual indicators‚ such as an LED light‚ may also signal when the microphone is muted․ This provides a quick visual confirmation without needing to rely solely on audio cues․ Remember to unmute the microphone before actively participating in the conversation․
Plantronics Hub software can customize mute behavior and provide additional control options․ Explore the software settings for personalized mute functionality and ensure clear communication during your calls․
Call Transfer Functionality
Seamlessly transfer calls to colleagues using your Plantronics Savi WO2 headset‚ enhancing team collaboration and efficient communication․ The specific method for call transfer depends on your desk phone system’s capabilities․ Generally‚ initiate the transfer process on your phone as you normally would․
The Savi WO2 facilitates this process by maintaining a stable connection while you interact with your phone’s transfer features․ Ensure you’ve placed the current caller on hold before initiating the transfer to avoid dropped calls or interrupted conversations․
Consultative transfer‚ allowing you to speak with the recipient before completing the transfer‚ is also supported․ Refer to your desk phone’s user manual for detailed instructions on utilizing its transfer functions in conjunction with your Plantronics headset․

Charging and Battery Life

Optimize your Plantronics Savi WO2 experience by understanding headset and base charging procedures‚ alongside interpreting battery level indicators for prolonged‚ uninterrupted use․
Charging the Headset
To charge your Plantronics Savi WO2 headset‚ connect the provided USB cable to the charging port located on the headset itself․ Ensure the cable is securely connected to both the headset and a powered USB port on your computer or a USB wall adapter․
During charging‚ the LED indicator on the headset will illuminate‚ typically displaying a red or amber color to signify that charging is in progress․ Once the headset is fully charged‚ the LED indicator will change to a green color‚ or turn off completely‚ indicating a full charge has been achieved․
A full charge typically takes approximately 2-3 hours‚ providing up to 8-10 hours of talk time and several days of standby time․ It’s recommended to fully charge the headset before its initial use and periodically to maintain optimal performance․ Avoid using the headset while it is actively charging‚ as this may impact charging efficiency and potentially reduce battery lifespan․
Charging the Base
The Plantronics Savi WO2 base station requires charging to operate effectively․ Connect the provided power adapter to the DC power jack located on the rear of the base․ Then‚ plug the power adapter into a standard electrical outlet․ A power indicator light on the base will illuminate‚ confirming it’s receiving power․
Allow several hours for the base to fully charge initially․ While the base doesn’t have a traditional battery indicator like the headset‚ consistent operation indicates sufficient charge․ The base serves as a charging cradle for the headset when it’s not in use‚ providing convenient trickle charging․
Ensure the power adapter is securely connected to both the base and the outlet․ Using an incorrect power adapter may damage the base․ Maintaining a charged base ensures seamless headset connectivity and functionality‚ especially when utilizing multiple headset pairings․
Understanding Battery Indicators
The Plantronics Savi WO2 headset utilizes both audible and visual cues to indicate battery status․ A voice prompt will announce “Battery Low” when the remaining charge is critically low‚ signaling the need for immediate charging․ Visually‚ the LED indicator on the headset will flash red when the battery is low․
During charging‚ the LED typically displays a solid amber color․ Once fully charged‚ the LED will change to a solid green color‚ indicating the headset is ready for use․ It’s important to note that battery life varies depending on usage patterns‚ including talk time‚ audio volume‚ and Bluetooth connectivity․
Regularly charging the headset when not in use helps maximize battery performance and longevity․ Avoid completely depleting the battery frequently‚ as this can potentially reduce its overall lifespan․ Consistent monitoring of the indicators ensures uninterrupted communication․

Troubleshooting
Resolve common issues like power failures‚ audio problems‚ and pairing difficulties with our guide․ Find solutions for Plantronics Hub software concerns quickly and efficiently!
Headset Not Powering On
If your Plantronics Savi WO2 headset fails to power on‚ begin by verifying it has received sufficient charge․ Connect the headset to the charging base and allow it to charge for at least 20 minutes․ Ensure the charging contacts on both the headset and base are clean and free of obstructions․
Next‚ attempt a hard reset by pressing and holding the power button for 15-20 seconds․ This can sometimes resolve minor software glitches preventing startup․ If the headset still doesn’t power on‚ try a different USB port or wall adapter with the charging base to rule out a power source issue․

Finally‚ if none of these steps work‚ the battery may be completely depleted or there could be a hardware malfunction․ Contact Plantronics support for further assistance or potential repair options․ A faulty battery or internal component may require professional attention․
Audio Issues (No Sound‚ Static)
Experiencing audio problems with your Plantronics Savi WO2? First‚ confirm the volume is appropriately adjusted on both the headset and the connected device (desk phone‚ computer‚ or mobile)․ Ensure the headset is selected as the default audio device in your computer’s sound settings․
If you hear static‚ check for interference from other electronic devices․ Move away from potential sources like microwaves or wireless routers․ Verify the telephone interface cable is securely connected if using with a desk phone․
For no sound‚ test the headset with a different device to isolate the issue․ If the problem persists‚ try reinstalling the Plantronics Hub software or updating audio drivers on your computer․ Contact Plantronics support if issues remain unresolved․
Connectivity Problems (Pairing Fails)
Troubleshooting pairing issues with your Plantronics Savi WO2? Ensure the headset is in pairing mode – typically by pressing and holding the talk button․ Confirm the base station is powered on and within range of the headset․ If pairing with a mobile device‚ verify Bluetooth is enabled on both devices․
For multiple headset pairing‚ follow the specific sequence outlined in the user guide‚ as each headset needs individual pairing․ Resetting the base station can sometimes resolve conflicts․ Remove any previously paired devices from the base’s memory if necessary․
If pairing continues to fail‚ try a different USB port for the base station․ Consult the Plantronics Hub software for troubleshooting assistance and firmware updates․
Plantronics Hub Software Issues
Experiencing problems with the Plantronics Hub software? First‚ ensure you’ve downloaded the latest version from the Plantronics website․ Compatibility issues can arise with older software versions․ If the software doesn’t recognize your Savi WO2‚ try disconnecting and reconnecting the base station via USB․
Restarting your computer often resolves temporary software glitches․ Check your system’s security settings to ensure Plantronics Hub isn’t being blocked by a firewall or antivirus program․ Reinstalling the software can also fix corrupted files․
For persistent issues‚ consult the Plantronics support website for FAQs and troubleshooting guides․ The software is crucial for firmware updates and customizing headset settings․

Advanced Features & Customization
Unlock the full potential of your Savi WO2 through Plantronics Hub‚ enabling firmware updates and personalized settings for optimal performance and user experience․
Using Plantronics Hub for Settings
Plantronics Hub software is your central command for customizing your Savi WO2 experience․ After installing the software‚ you can access a range of settings to tailor the headset to your specific needs․
Within Plantronics Hub‚ you can adjust headset volume levels‚ configure audio preferences for different applications‚ and manage device settings․ Explore options for optimizing call clarity‚ enhancing multimedia sound‚ and personalizing the headset’s behavior․
The software also allows you to manage connected devices‚ view battery status‚ and check for available firmware updates․ Customize sidetone levels‚ enabling you to hear your own voice clearly during calls․ Furthermore‚ Plantronics Hub provides access to helpful resources‚ including user guides and troubleshooting tips‚ ensuring a seamless and productive experience with your Savi WO2․
Firmware Updates
Maintaining up-to-date firmware is crucial for optimal performance and access to the latest features on your Plantronics Savi WO2․ The Plantronics Hub software simplifies the firmware update process․ Regularly check for updates within the application – it will notify you when new versions are available for your headset and base station․
Updating firmware can improve audio quality‚ enhance Bluetooth connectivity‚ fix known issues‚ and introduce new functionalities․ Before initiating an update‚ ensure both the headset and base are adequately charged and remain within close proximity to your computer․
The update process typically takes several minutes; avoid interrupting it․ Plantronics Hub will guide you through each step‚ providing clear instructions․ Following updates‚ your Savi WO2 will deliver a more reliable and feature-rich communication experience․


























































































